Privacy Policy

At biq777, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you use our online casino and sports betting platform. This policy applies to all users of biq777 services, including visitors to our website, mobile application users, and registered account holders. By accessing or using biq777 services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.

1. Data Controller and Contact Information

biq777 is the data controller responsible for the personal information collected through our platform. We process your data in accordance with applicable international data protection regulations, including the General Data Protection Regulation (GDPR) and Indonesian data protection principles. For any questions, concerns, or requests regarding your personal data, please contact our Data Protection Officer at [email protected] (display only, not a clickable link). Our dedicated privacy team is available 24/7 to address your inquiries and assist with data-related requests.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a biq777 account or use our services, you voluntarily provide us with certain personal information, including:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password.
• Identity Verification Documents: Government-issued identification (Indonesian KTP, SIM, or Passport), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account identifiers), payment card information (if applicable), and transaction history.
• Communication Data: Content of messages you send to our customer support team via Live Chat, email, WhatsApp, or other communication channels, including any attachments or documents you provide.
• Voluntary Survey Data: Responses to optional surveys, feedback forms, or promotional questionnaires you choose to complete.

2.2 Information Collected Automatically

When you access and use the biq777 platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device manufacturer and model, unique device identifiers.
• Connection Information: IP address, internet service provider (ISP), referring/exit pages, clickstream data, time zone setting, and geographic location (city/country level based on IP address).
• Usage Data: Pages visited, features used, games played, bets placed, time spent on platform, login frequency, click patterns, search queries, and other behavioral analytics.
• Transaction Data: Deposit amounts and timing, withdrawal requests and processing, bonus claims, wagering activity, win/loss records, and account balance history.

2.3 Information from Third-Party Sources

We may receive information about you from third-party service providers, including payment processors (banks and e-wallet providers), identity verification services, fraud prevention agencies, and marketing partners (with your consent). This information helps us verify your identity, prevent fraud, and improve our services.

3. How We Use Your Information

biq777 processes your personal data for the following specific purposes, all of which are necessary for providing our services or required by law:

3.1 Account Management and Service Delivery

• Creating and managing your biq777 user account
• Verifying your identity and age (21+ requirement) to comply with legal obligations
• Processing deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, and platform features
• Maintaining account security and detecting unauthorized access
• Calculating and crediting bonuses, promotions, and loyalty rewards

3.2 Legal and Regulatory Compliance

• Complying with anti-money laundering (AML) and know-your-customer (KYC) regulations
• Detecting and preventing fraud, collusion, money laundering, and other illegal activities
• Responding to legal requests from law enforcement or regulatory authorities
• Enforcing our Terms and Conditions and other policies
• Maintaining records as required by applicable gambling regulations

3.3 Customer Support and Communication

• Responding to your inquiries, support requests, and complaints
• Sending transactional notifications (deposit confirmations, withdrawal updates, bonus credits)
• Providing important account security alerts and policy updates
• Sending promotional communications (only with your consent, which you may withdraw at any time)

3.4 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve our platform and game offerings
• Conducting market research and developing new features
• Personalizing your gaming experience based on your preferences and play patterns
• Testing and optimizing website performance, speed, and usability

3.5 Responsible Gaming

• Monitoring gambling patterns to identify signs of problem gambling behavior
• Implementing deposit limits, self-exclusion, and other responsible gaming tools
• Providing support and resources for users who may be experiencing gambling problems

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and service delivery	Contractual necessity (performance of our Terms and Conditions)
Identity verification and age checks	Legal obligation (compliance with gambling regulations)
Fraud prevention and security	Legitimate interests (protecting our business and users)
Marketing communications	Consent (you can withdraw consent at any time)
Platform analytics and improvement	Legitimate interests (improving user experience)

5. Data Sharing and Disclosure

biq777 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data with trusted third-party service providers and partners who assist us in operating our platform, and only to the extent necessary for the specific purposes outlined below:

5.1 Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) process your financial transactions.
• Identity Verification Services: Third-party KYC providers verify your identity documents and screen against fraud databases.
• Game Providers: Leading software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) deliver casino games and process game-related data.
• Cloud Hosting Services: Secure cloud infrastructure providers host our platform and databases.
• Customer Support Tools: Live chat, email, and communication platform providers facilitate customer service interactions.
• Analytics Providers: Web analytics services help us understand platform usage and performance.

5.2 Legal and Regulatory Disclosure

We may disclose your personal information when required by law, including: in response to valid legal requests from law enforcement or regulatory authorities; to comply with court orders, subpoenas, or other legal processes; to protect the rights, property, or safety of biq777, our users, or the public; to enforce our Terms and Conditions or investigate potential violations; and in connection with the investigation of fraud, security breaches, or other illegal activities.

5.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security

biq777 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same technology used by major Indonesian banks.
• Secure Storage: Personal data is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Access Controls: Access to personal data is strictly limited to authorized personnel who require it for legitimate business purposes, subject to confidentiality obligations.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways. We do not store complete payment card numbers on our servers.

While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.

7. Data Retention

biq777 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained for the duration of your account's active status and for a period of 6 months following account closure.
• Transaction Records: Retained for 7 years from the date of transaction to comply with financial record-keeping regulations and tax laws.
• Identity Verification Documents: Retained for 5 years following account closure to comply with anti-money laundering regulations.
• Communication Records: Customer support interactions retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus 2 years after unsubscribing.

After the applicable retention period expires, we securely delete or anonymize your personal data in accordance with our data retention and deletion procedures.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances (e.g., when data is no longer necessary for its original purpose).
• Right to Restriction: You may request that we restrict processing of your personal data in certain situations.
• Right to Data Portability: You may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time (without affecting the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Please note that certain rights may be subject to legal limitations or exceptions.

9. Cookies and Tracking Technologies

biq777 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Strictly necessary for platform functionality, security, and login authentication. These cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us improve platform performance and identify technical issues.
• Functionality Cookies: Remember your preferences (language, region, display settings) to provide a personalized experience.
• Marketing Cookies: Track your browsing behavior to deliver relevant promotional content (only with your consent).

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

10. Third-Party Links

The biq777 platform may contain links to third-party websites, including game provider sites and payment processor portals. This Privacy Policy applies only to biq777 services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

biq777 services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to biq777 should contact us immediately.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia, including jurisdictions that may not provide the same level of data protection as Indonesian law. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by relevant data protection authorities and ensuring service providers are bound by strict data protection obligations.

13. Changes to This Privacy Policy

biq777 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes via email or prominent notice on our platform at least 30 days before the changes take effect. Your continued use of biq777 services following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (display only, not a clickable link)
• Live Chat: Available 24/7 through the biq777 platform
• Postal Address: biq777 Data Protection Officer, Jakarta, Indonesia

We are committed to resolving privacy concerns promptly and transparently. Our dedicated privacy team will respond to your inquiry within 48 hours for urgent matters and within 7 business days for standard requests.